To reduce confusion while managing activities with slots, we’ve temporarily removed the main Delete button for these activities 🛠️. In some cases, the previous behavior wasn’t clear enough and could lead to uncertainty about what would be deleted.
This is a short-term fix to keep things safer and more predictable ✅ while we work on a better, clearer design for deleting slotted activities ✨. Thanks for your patience—we’ll share an update as soon as the improved experience is ready 🙌
We’ve fixed an issue affecting the post-workshop email ✉️. In some very specific scenarios, the email wasn’t being sent correctly, which could cause participants to miss important follow-up information 😅.
This has now been resolved ✅, and post-workshop emails should be delivered reliably moving forward. Thanks for your patience! 🙌
We’re decommissioning the Calendar Widget that allowed you to embed a calendar on event pages to list all events. 🧩
This means the widget will no longer be available to add to pages, and existing calendar embeds will stop displaying events once the decommissioning is completed.
We’re making this change to simplify the page experience and focus development on newer, more flexible ways to showcase events ✨. If you currently rely on the widget, we recommend updating your event pages with alternative content (for example: direct links to selected events, a curated agenda section, or a custom event listing block) so visitors can still discover your events easily 🔎.
Thanks for your understanding—and as always, we’re here to help if you need guidance updating your pages 🙌
We fixed a bug that could cause the On-Site app to crash when logging in using SSO 🔐. This issue is now resolved ✅, so you can sign in smoothly and keep check-ins running without interruptions 🚀.
We fixed a bug that, under very specific circumstances, could unexpectedly redirect users to the Eventtia login screen 😅. This has now been resolved ✅, so your navigation should stay smooth and uninterrupted while using the platform.
We’ve resolved an issue that was causing a 504 error when importing a large number of discount coupons 📥. This error sometimes interrupted the process and made bulk imports difficult. Now, the process works smoothly ✅, allowing you to import all your coupons without any errors. Bulk management of discounts is faster and more reliable than ever! 🚀
We’ve fixed an issue in the attendees import process 🎉. Previously, when names contained unusual or “weird” characters, the import could fail and stop the process. Now this has been resolved ✅.
You can import attendees seamlessly, no matter the characters in their names. Smooth and reliable importing is back on track! 🚀
We’ve fixed an issue affecting wallet passes on iOS and Android 📱. Previously, some text was overflowing and not displaying properly, making the passes harder to read. Now everything fits perfectly within the design, ensuring a clean and professional look ✨. Your attendees will enjoy a smoother experience when adding their passes to their wallets! 🎉
Previously, when downloading participants’ information, the app could freeze once it reached 100%. This problem has now been fully resolved ✅. You can now download participant info smoothly without interruptions. Thanks for your patience and happy event managing! 🎊
We squashed a bug that sometimes caused errors when creating attendee badges. Everything’s now running smoothly — badge away! 🚀
We fixed some display quirks on the registration success screen for mobile devices. Everything now looks clean and beautiful — just like your events! 🎉
We’ve fixed a bug that caused errors when printing large numbers of attendee badges with very large images. To prevent this from happening again, Eventtia will now generate PDF files in batches of 200 badges and automatically zip them into one file for easy download. Everything should now work faster, cleaner, and more reliably! 🚀📁
We’ve fixed a small bug where, after accepting or rejecting an attendee, the event view incorrectly showed no more participants. That’s all sorted now — your attendee list stays visible and accurate! ✅
Hey everyone! We've just rolled out a fix for the sponsors module that was causing some leads to get stuck in processing. Everything should now be running smoothly again, and all your leads will be processed correctly. Thanks for your patience! 🙏
We fixed the issue with the “Save and re-send email” button when editing bulk emails. It’s now working smoothly—send away with confidence! 📬
We squashed a bug that was preventing some sponsors from appearing on the virtual stage. 🛠️ Everything’s back to normal—your sponsors will now display as expected! 🎉
We’ve fixed an issue where mobile passes were displayed on the event registration confirmation screen for all participants — even those requiring validation. Mobile passes will now only appear when appropriate.
We’ve fixed an issue where participant charges were missing from the Excel export.
With this update, all participant charges are now properly included in your exports — making your reports more complete and accurate.
We’ve fixed a bug on the on-site mobile app that allowed users to update participant information without the proper permissions.
Please make sure to update your app to the latest version to ensure secure access and accurate permissions. ✅
Searching event activities just got easier! We’ve fixed an issue where the search was case sensitive — meaning searching for “Workshop” and “workshop” gave different results.
Now, your search will work regardless of capitalization. ✅
We’ve resolved a bug affecting the Global Dashboard, ensuring proper load and more reliable experience for all users. ✅
To enjoy the optimized version, simply refresh your web browser.
Thank you for your patience and feedback.
On your Eventtia's back-office dashboard, the 'Help' widget was occasionally blocking some elements on the screen, making it difficult to interact with certain parts of Eventtia’s interface.
Good news! ? We’ve rolled out a fix that lets you move the widget freely across the screen, so it never gets in your way again.
To reposition it, simply click and drag the icon (shown in the image below) to your preferred spot.
If you have difficulties with the widget, feel free to let us know. ✌️
The "On-site" mobile app was displaying the workshops in the wrong order.
This has been fixed and pushed live.
Some users where experiencing a jump from one language to another while using Eventtia's Back-office.
This has been fixed and pushed live. 🚀
There was an error that was preventing downloading an Excel export with the list of all participants.
This only affected a few accounts and is already fixed.
From the sponsors module in the virtual stage, an "Update error" was being displayed when a file was uploaded.
This has been fixed.
On February 2nd, we had some intermittency on our service from 4:53 a. m. GMT-5 to 10:00 am GMT-5.
Our engineering team promptly solved the issue.
To give you more freedom with how you organize Zoom activities on the Virtual Stage, it is now possible to configure activities with a different Zoom account that is not linked to the organizer for each transmission. This is in addition to the account that you already have connected by default in integrations.
Mitigating bugs and managing continuous improvements is necessary to ensure the best experience for event organisers and their participants. Some of the fixes we made include:
So that the names of your participants can be seen correctly when they receive a chat, we have corrected the notification settings.
Before, when a participant received a notification, the name was cut depending on the characters. For this reason, we have added an endpoint to our API so that it is possible to obtain the statistics of sponsor activities.
With this fix, names will now be displayed correctly without separating the characters.
This fix also applies for activities' chat notifications, which are now displays correctly regardless the length of the name.
For event organizers and their participants to have the best experience, we understand that it is necessary to minimize errors. Some of the bug fixes we made include: