More Reliable Cancellation and Event Reminder Emails

Cancellation emails and pre/post-event notifications now reach the right attendees at the right time, closing gaps where some messages were missed or sent incorrectly.

Why it matters: attendee communications are critical touchpoints around your event. This fix ensures cancellations are properly acknowledged and reminders land as expected, reducing confusion and follow-up support requests for your team.

  • Corrected cancellation email delivery logic
  • Fixed pre-event and post-event reminder scheduling
  • Refined attendee filtering for private communications

✅ Workshop Available Days Now Display Correctly

We've fixed an issue where workshop available days were not being calculated or displayed correctly, both on the public-facing workshop pages and through the API.

This ensures that attendees now see accurate availability when browsing workshops, preventing confusion and missed sign-ups due to incorrect scheduling information. If you use the API (v3) to pull workshop data into external tools or custom integrations, you'll also see the corrected availability reflected there.

  • Fixed available days logic on public workshop listings
  • Fixed the corresponding API v3 endpoint to return consistent, accurate availability data

🐞 Pricing Tiers Bug Fixed for Attendee Types

We resolved a bug affecting pricing tiers on attendee types, which could cause incorrect pricing information to be returned or displayed in certain scenarios.

This fix ensures that your attendee type pricing tiers are calculated and presented accurately — so your registration fees and tiered pricing logic work exactly as configured, avoiding potential billing discrepancies.

Improved Live Streaming Reliability

Live streaming features now work correctly across all environments, thanks to a fix in cache control handling that was previously causing issues with live content delivery.

If you previously experienced problems with live streams not loading or displaying stale content, this fix ensures that your live event content is delivered reliably and in real time to all viewers.

Session Logout Now Works Reliably

We fixed an issue where logging out did not properly delete the session token, which could cause unexpected behavior such as stale sessions or errors when trying to sign back in.🔒

Calendar Invites Now Show the Correct Event Location

We fixed an issue where the ICS calendar file generated for attendees wasn't correctly displaying the event location. Now, when attendees add your event to their calendar, the location field will be properly populated.

📍 This means your attendees will no longer have to dig through emails or event pages to find where they need to be — the location shows up right in their calendar app, reducing confusion and last-minute questions.

  • Fixed the location field in ICS calendar exports so it correctly reflects the event's configured location
  • Updated the ICS event description to provide more accurate and relevant event details

Workshop Definitions Export Now Works Correctly

Exporting workshop definitions to Excel is now working as expected. A bug was preventing the export process from completing successfully, which could result in failed downloads or incomplete data.

🛠️ If you previously experienced issues when trying to export your workshop definitions, those are now resolved — your exports will generate correctly and include all the expected information. This means you can reliably pull workshop data into spreadsheets for reporting, sharing with stakeholders, or offline planning.

Smoother registration experience with improved form dropdowns

Dropdown fields in registration forms now support inline search. Attendees can start typing to quickly filter and find the value they need instead of scrolling through long lists.

This is especially useful for fields with many options — like countries, companies, or job titles — where finding the right value used to mean scrolling through dozens (or hundreds) of entries. Now it's just a few keystrokes.

Why it matters: Faster form completion means fewer abandoned registrations and a smoother experience for your attendees. Every second saved at the registration step adds up, particularly for high-volume events.

More reliable workshop display in the Program module

We've resolved issues affecting how workshops are displayed and filtered within the Program module, including on the Virtual Stage.

  • Fixed an issue where inactive registered attendee types could cause incorrect workshop query results, ensuring the correct sessions are shown to participants.
  • Resolved a highlighting condition that could cause certain workshops to appear incorrectly emphasized in the program view.

These fixes ensure that your event program accurately reflects the correct sessions and their statuses for all attendees. 🎯

Fixed display issues in group ticket emails

We've resolved several visual issues affecting group ticket confirmation emails, ensuring a polished and consistent experience across email clients. 📧

  • Fixed icon sizing and display in group ticket email notifications
  • Corrected email layout reflow issues in Gmail to ensure proper rendering
  • Improved content alignment and centering within ticket email templates

Fixed Date Picker Issues on Dashboard and Custom Fields

Resolved several date picker bugs that could cause unexpected behavior in key areas of the platform:

  • Fixed the date picker on the event dashboard attendance view not rendering correctly
  • Fixed the date picker for attendee type custom fields not initializing properly
  • Fixed an issue where date pickers could be loaded twice on a single page, which could cause visual glitches or input conflicts

Date selection across dashboards, custom fields, and filter modals should now work reliably in all scenarios. 🛠️

Fixed welcome emails displaying raw HTML code

We resolved an issue where welcome emails with calendar invitations (.ICS files) were displaying raw HTML source code instead of the properly formatted email content. This was particularly noticeable in Outlook and other email clients. 📧

The root cause was related to how the email's MIME structure was being built when attaching calendar files. The email body was being inadvertently converted from HTML to plain text, causing recipients to see unreadable markup instead of the intended styled message.

  • Welcome emails with calendar attachments now render correctly across all email clients
  • Fixed compatibility issues specifically affecting Outlook users
  • Calendar invitation (.ICS) attachments continue to work as expected alongside properly formatted HTML content

Fixed Export Progress Tracking for Attendee Reports

Resolved issues with the Excel export progress indicator for attendee reports. The progress bar now updates smoothly and accurately reflects the current state of your export, providing more reliable feedback while generating large attendee data exports.

Additionally, error messages during the export process are now displayed correctly, so you'll always know if something needs attention.

Fixed attendee payments report on the Dashboard

We resolved an issue with the attendee payments report on the Dashboard that could cause inaccurate data to be displayed. 🛠️

The payments report now correctly reflects attendee registration payment information, ensuring you have reliable and up-to-date financial data when reviewing your event's performance.

Fixed incorrect count of total registered workshops

We resolved a bug that caused the total number of registered workshops to display incorrectly for attendees. 🛠️ The workshop registration count now accurately reflects the actual number of workshops each attendee has signed up for, ensuring reliable data across your event management dashboard.

Banner alignment fix on public pages

Fixed an issue where the banner on public-facing pages (such as the registration page) was not properly centered. The banner now displays correctly aligned, ensuring a polished and professional appearance for your event pages. 🎯

Fixed unpaid attendees display on Dashboard

We resolved an issue where unpaid attendees were not being correctly reflected on the event dashboard. 🛠️

The attendee registration logic has been corrected to ensure that unpaid registrations are now accurately tracked and displayed in your dashboard metrics, giving you a reliable overview of payment statuses across all attendees.

Checkpoints User Interface Polish & Fixes

We've made a series of improvements to the Checkpoints module to ensure a smoother and more reliable experience when managing checkpoints for your events. 🎯

  • Fixed checkbox translations across all supported languages (English, Spanish, French, German, Arabic, and more)
  • Resolved tooltip display issues on the checkpoints index page
  • Fixed type name truncation so long names no longer break the layout in the registration modal
  • Improved text column truncation in checkpoint forms and allowed types display for better readability
  • Fixed table column alignment in checkpoint logs for a cleaner data view
  • Resolved an issue where non-zero validation was not working correctly in checkpoint forms
  • Fixed a conflict that prevented saving checkpoints when using the French language
  • Corrected form translation issues when creating new checkpoints

These fixes collectively improve the overall usability and visual consistency of the Checkpoints feature across multiple languages and screen sizes.

Checkpoints: Bug Fixes and Translation Improvements

Several fixes have been applied to improve the reliability and localization of the checkpoints module. 🛠️

  • Fixed an issue where the register modal would not reload correctly after use
  • Fixed the delete action within the register modal to work as expected
  • Resolved checkpoint name validation issues
  • Corrected and improved translations across all supported languages (EN, ES, FR, DE, AR, JA, PT, ZH-TW, and more)
  • Fixed paginator display on the attendee logs page
  • Fixed persisted attendee display issues

These fixes ensure a smoother and more reliable experience when managing checkpoints across different languages and workflows.

Fixed date filtering for workshop definitions

We resolved an issue where filtering workshop definitions by date was not working correctly. 🗓️ Date-based filters now return accurate results, ensuring you can reliably search and narrow down workshop definitions based on their scheduled dates.

Fixed Excel export reliability for large attendee lists

We've resolved an issue where Excel exports of large attendee lists could occasionally fail or produce incomplete files. 📄

The export process now includes a brief delay to ensure the generated file is fully saved and available before marking the export as complete. This prevents scenarios where users might download a corrupted or empty file when exporting a high volume of attendees.

  • Improved reliability of standard attendee Excel exports
  • Improved reliability of Cartier attendee Excel exports

Terms and Conditions checkbox fix

We've fixed an issue with the Terms and Conditions checkbox on the attendee registration form. The checkbox now works correctly, ensuring attendees can properly accept the terms and conditions before completing their registration. ✅

Fixed speaker selection limit in workshop forms

We've fixed an issue where the speaker selection dropdown in workshop forms was incorrectly limiting the number of speakers you could choose. 🎤

You can now properly select all available speakers when creating or editing workshops, without being restricted by an unintended cap on the dropdown options.

Event Cloning Now Respects Security Access & Templates

We've improved the event cloning experience to be more secure and streamlined. Previously, when cloning an event, the selection list could display events you didn't have permission to access. This has been fixed! 🔒

  • The event clone selector now properly filters events based on your security access permissions, so you'll only see events you're authorized to clone.
  • The clone feature now only displays template events, making it easier to find the right starting point for your new event without sifting through non-template events.

Job Title now available in replace tags

We've fixed an issue where the Job Title field was not being recognized as a valid replace tag. This means you can now seamlessly use the job title placeholder in your email templates, badges, and other customizable content — and it will be correctly replaced with each attendee's actual job title. 🎯

If you previously noticed that job title tags were not being substituted properly, this update resolves that behavior.

Fixed attendee name display in cancellation emails

We've resolved an issue where the attendee's full name was not displaying correctly in cancellation emails. Previously, the name tag in the email template wasn't being replaced with the actual attendee name, which could lead to a confusing experience when receiving a cancellation confirmation. ✉️

Cancellation emails will now correctly show the attendee's full name, ensuring clear and personalized communication.

Fixed workshop duplication issue

We've resolved an issue with the workshop duplication feature that could cause problems when duplicating a workshop definition. Previously, duplicating a workshop could carry over internal references from the original, leading to unexpected behavior or errors.

Now, when you duplicate a workshop, it correctly creates a fresh copy without retaining the original workshop's persisted ID — ensuring that your duplicated workshops behave independently and as expected. 🛠️

🐞 Fixed workshop scheduling validation with timezone support

We've resolved an issue where timezone information was not being properly considered when validating workshop registrations. Previously, attendees could encounter unexpected errors or conflicts when signing up for workshops across different timezones.

With this fix, the system now correctly accounts for timezone differences during workshop scheduling validation, ensuring a smoother and more accurate registration experience. 🕐

🎯 Streamlined Activity Session Management

We heard you! Managing activity sessions just got a whole lot easier. We've redesigned the interface by consolidating those two confusing menus into a cleaner, more intuitive layout.

Now everything is exactly where you'd expect it to be — no more guessing, no more frustration. Navigate your sessions with confidence and spend less time figuring out the interface and more time crafting unforgettable experiences!

🤝 Error when creating networking slots

We've fixed a technical issue that was occurring when creating networking slots. Everything now runs smoothly, so you can set up your networking sessions without interruptions!

🛡️ Safer Networking Participant Type Deletion

We've added a safety check when deleting networking participant types! Now you can only delete a participant type if no participants are currently assigned to it. This prevents accidental data loss and keeps your networking configurations intact.

Add Participants to Sessions Even After Your Event Ends

Great news for teams with post-event workflows! We have restored the ability to add participants to activities and sessions after your event end date has passed.

Previously, the "Add Participant" button would disappear once the event concluded, which interrupted important internal processes for many of our customers.A

Now you can continue managing your participant lists seamlessly, whether you are reconciling attendance records, adding late registrations, or completing your post-event administrative tasks. Your workflow, your timeline—we have got you covered!

✅ Bug Fix: Workshop Hyperlinks Now Display Correctly in Registration Forms!

Quick fix! We've resolved an issue in the registration form where workshop hyperlinks weren't displaying correctly.

Now your attendees can see and click on workshop links without any problems, making it easier for them to explore your sessions and sign up for what interests them most. 🔗✨

Smooth registration experience restored—just the way you need it!

Happy planning! 📋

🐞 Bug Fix: "Restricted Use" Flag Now Removes Correctly in Checkpoints!

Quick fix for the Checkpoints feature! We've resolved a bug that was preventing the removal of the "Restricted Use" feature flag.

Everything works as expected now—you can add and remove the flag without any issues. 🎯

Thanks for your patience!

✅ Bug Fix: No More Unexpected reCAPTCHA Message After Login!

Quick fix alert! We've resolved an annoying bug where a reCAPTCHA message was incorrectly appearing even after you logged in successfully.

Now, when you log in, you'll go straight to your dashboard without any confusing pop-ups getting in the way. Smooth and seamless, just as it should be! 🚀

Thanks for your patience—happy planning! ✨

✅ Bug Fix: Attendee Types Now Display Correctly in On-Site App!

Quick update for those of you managing events on the ground! We've fixed a bug in our On-Site app that was causing certain attendee types to not appear on the attendees list page under specific conditions.

Now, no matter the scenario, all your attendee types will display correctly—making check-ins smoother and your registration desk stress-free. 📋✨

📲 Important: To get this fix, please make sure to download the latest version of the mobile app from the App Store or Google Play.

Thanks for your patience, and happy event day! 🎪

🔧 Bug Fix: Speakers Now Save Correctly in Workshops & Activities!

Hey there, event pros! 👋

We know how important it is to keep your speaker lineups perfectly organized, so we wanted to let you know about a fix we just shipped.

We squashed a pesky bug that was preventing speakers from being saved correctly in the Workshops & Activities module. Whether you're building out breakout sessions, planning interactive workshops, or scheduling keynote activities, your speaker information will now save smoothly every time. ✨

No action needed on your end—just keep creating amazing events! If you run into any issues, our support team is always here to help.

Happy planning! 🎤📋

🛠️ Improved QR Code Scanning in the On-Site App

We’ve fixed an issue that could prevent the On-Site app from reading QR codes that were too small 📱🔍. To solve this, we upgraded the QR scanning library on both iOS and Android ✅.

This means faster, more reliable scanning—even with smaller QR codes—so check-in stays smooth and stress-free 🚀✨

🛠️ Screen Sharing Fix in Eventtia Studio (Virtual Events)

We’ve fixed an issue in Eventtia Studio that, in certain cases, was preventing hosts and speakers from sharing their screen during virtual events 🖥️😅.

This has now been resolved ✅, so you can present, demo, and collaborate smoothly without interruptions. Happy streaming! 🎬✨

🧩 Temporary Change: Delete Button for Slotted Activities

To reduce confusion while managing activities with slots, we’ve temporarily removed the main Delete button for these activities 🛠️. In some cases, the previous behavior wasn’t clear enough and could lead to uncertainty about what would be deleted.

This is a short-term fix to keep things safer and more predictable ✅ while we work on a better, clearer design for deleting slotted activities ✨. Thanks for your patience—we’ll share an update as soon as the improved experience is ready 🙌

🛠️ Post-Workshop Email Sending Fix

We’ve fixed an issue affecting the post-workshop email ✉️. In some very specific scenarios, the email wasn’t being sent correctly, which could cause participants to miss important follow-up information 😅.

This has now been resolved ✅, and post-workshop emails should be delivered reliably moving forward. Thanks for your patience! 🙌

📅 Calendar Widget Decommissioning Notice

We’re decommissioning the Calendar Widget that allowed you to embed a calendar on event pages to list all events. 🧩

This means the widget will no longer be available to add to pages, and existing calendar embeds will stop displaying events once the decommissioning is completed.

We’re making this change to simplify the page experience and focus development on newer, more flexible ways to showcase events ✨. If you currently rely on the widget, we recommend updating your event pages with alternative content (for example: direct links to selected events, a curated agenda section, or a custom event listing block) so visitors can still discover your events easily 🔎.

Thanks for your understanding—and as always, we’re here to help if you need guidance updating your pages 🙌

🛠️ SSO Login Crash Fix on On-Site App

We fixed a bug that could cause the On-Site app to crash when logging in using SSO 🔐. This issue is now resolved ✅, so you can sign in smoothly and keep check-ins running without interruptions 🚀.

🛠️ Redirect Issue Fix

We fixed a bug that, under very specific circumstances, could unexpectedly redirect users to the Eventtia login screen 😅. This has now been resolved ✅, so your navigation should stay smooth and uninterrupted while using the platform.

💸 Discount Coupons Import Fix

We’ve resolved an issue that was causing a 504 error when importing a large number of discount coupons 📥. This error sometimes interrupted the process and made bulk imports difficult. Now, the process works smoothly ✅, allowing you to import all your coupons without any errors. Bulk management of discounts is faster and more reliable than ever! 🚀

🛠️ Attendees Import Fix

We’ve fixed an issue in the attendees import process 🎉. Previously, when names contained unusual or “weird” characters, the import could fail and stop the process. Now this has been resolved ✅.

You can import attendees seamlessly, no matter the characters in their names. Smooth and reliable importing is back on track! 🚀

🎟️ Wallet Pass Display Fix

We’ve fixed an issue affecting wallet passes on iOS and Android 📱. Previously, some text was overflowing and not displaying properly, making the passes harder to read. Now everything fits perfectly within the design, ensuring a clean and professional look ✨. Your attendees will enjoy a smoother experience when adding their passes to their wallets! 🎉

We’ve fixed an important issue in the On-Site App! 🎉

Previously, when downloading participants’ information, the app could freeze once it reached 100%. This problem has now been fully resolved ✅. You can now download participant info smoothly without interruptions. Thanks for your patience and happy event managing! 🎊

Badge Creation Bug Fixed! 🎟️✅

We squashed a bug that sometimes caused errors when creating attendee badges. Everything’s now running smoothly — badge away! 🚀

Smooth Mobile Registration, Now Prettier! 📱✨

We fixed some display quirks on the registration success screen for mobile devices. Everything now looks clean and beautiful — just like your events! 🎉