Hey everyone! We've just rolled out a fix for the sponsors module that was causing some leads to get stuck in processing. Everything should now be running smoothly again, and all your leads will be processed correctly. Thanks for your patience! 🙏

We made a couple of helpful tweaks to the activities calendar in the back office:

• The week now starts on Monday (finally! 😅)
• The calendar now opens with today’s date selected—no more endless scrolling for long events! 🚀

Hey, awesome users! We’ve given the advanced registration settings in the back office a shiny new UI! 🎨 You might not visit this spot often, but we’re sprucing up every corner to make your experience smoother. Enjoy the fresh vibe! 😊

We’ve expanded the language support for mobile passes on both iOS and Android! 📱

Now available in: German, Portuguese, Italian, Catalan, Dutch, Arabic, Vietnamese, Simplified Chinese, Traditional Chinese, Korean, and Japanese. 🌍

We fixed the issue with the “Save and re-send email” button when editing bulk emails. It’s now working smoothly—send away with confidence! 📬

We used to block events with the same name—our bad! 🙈 After hearing your feedback, we’ve lifted that restriction. Feel free to create as many events with the same name as you need! 🎉

We heard you—the new event index filters were a bit confusing (oops 😅). We’ve cleaned things up! Now, by default, you’ll see ongoing and upcoming events first. Much smoother! 🚀

Changed to this:

You can now create event websites in even more languages: German, Portuguese, Italian, Catalan, Dutch, Arabic, Vietnamese, Simplified Chinese, Traditional Chinese, Korean, and Japanese. 🗣️

This helps you reach attendees in their native language and makes their registration experience smoother than ever! 🎉

We squashed a bug that was preventing some sponsors from appearing on the virtual stage. 🛠️ Everything’s back to normal—your sponsors will now display as expected! 🎉

We’ve re-added the delete participant option directly in the contextual menu on the attendees index. No need to click into each participant’s details anymore—just delete right from the list! 🚀 Save time and keep things simple.

We’ve added the ability to include a phone number field when importing your guest lists. This small but mighty improvement makes it much easier to send SMS messages and keep in touch with your attendees in more ways! 💬📲

Typos happen! Now, when an email bounces in a bulk send, you can edit it directly from the report and resend right away—no need to create a new campaign. 🎯 Smooth and simple!

If you’ve been using the alternate_email field, you may have noticed attendees weren’t receiving platform emails there. We heard you—and fixed it! Now, all communications go to both the primary and alternate email. ✅

We’re excited to improve the configuration of Webhooks — a powerful feature designed to supercharge your integrations and automate your workflows in real-time.

🔗 What Are Webhooks?

Webhooks allow your systems to receive real-time updates whenever something important happens in our platform. Instead of constantly polling for data, you can now subscribe to specific events and get instantly notified the moment they occur.

🧩 Why this matters for Integrations?

💡 Real-Time Communication**

Webhooks provide a seamless way to sync data and trigger actions across systems — instantly. No delays, no polling, no manual refreshes.

⚙️ Smarter Automation**

Build powerful automations: update CRMs, trigger notifications, sync attendee data, or kick off post-event workflows — all the moment something changes.

🔒 Secure & Scalable**

Each webhook is delivered securely, with signature verification and retry logic to ensure reliability and data integrity.

🌐 Infinite Integration Possibilities**

Whether you’re connecting to internal tools or third-party services like Slack, HubSpot, or Zapier — webhooks are the glue that makes it all work together.

🎯 Use Cases

• Notify your internal systems when a new event is published
• Sync attendee registration data to your CRM
• Trigger external workflows when an event is updated or cancelled
• Send real-time alerts to your team via messaging platforms

**🛠️ Developer-Friendly** With a simple configuration UI, clear documentation, and support for custom payloads, getting started with webhooks is fast and easy — no heavy lifting required. To access and configure your event Webhooks, just go to your events settings and click on the "Webhooks" tab.

We’re excited to announce the launch of our newly upgraded and redesigned Event Settings menu in Eventtia's back office—built to make editing and managing events faster, easier, and more intuitive than ever before.

✨ What’s New?

🔄 Streamlined User Experience**

The interface has been reimagined with a clean, modern layout that reduces clutter and prioritizes the most used fields.

⚡ Improved Performance**

Enjoy faster load times, smoother interactions, and an overall snappier experience as you navigate and update your event details.

We’ve fixed an issue where mobile passes were displayed on the event registration confirmation screen for all participants — even those requiring validation. Mobile passes will now only appear when appropriate.

We’ve fixed a bug on the on-site mobile app that allowed users to update participant information without the proper permissions.

Please make sure to update your app to the latest version to ensure secure access and accurate permissions. ✅

We’ve fixed an issue where participant charges were missing from the Excel export.

With this update, all participant charges are now properly included in your exports — making your reports more complete and accurate.

We’ve made it even easier to deliver mobile passes to your participants!

Now, when you create a new event, wallet passes will be enabled by default. This means participants will automatically receive their mobile passes (for iOS or Android) upon registration — no extra setup needed!

Good news! You can now open participant details from the index page in new tabs or windows.

Previously, everything had to be done in the same window — making multitasking tricky. With this update, you’re free to open as many participants as you need in separate tabs.

Searching event activities just got easier! We’ve fixed an issue where the search was case sensitive — meaning searching for “Workshop” and “workshop” gave different results.

Now, your search will work regardless of capitalization. ✅

We’ve improved the way your event charges appear on participants’ credit card statements when using Stripe as your payment processor! ✨

If your event name contains only Latin characters, it will now appear as the statement descriptor. Otherwise, it will show as “Event reg Eventtia.com”.

This helps participants recognize the charge and reduces the chance of payment disputes.

We’ve removed the check-out requirement for multiple check-ins at access control points. (checkpoints)

Previously, a participant needed to check out before checking in again. Now, attendees can check in as many times as needed — no check-out required.

We’ve optimized queries, added data validation in cache (instead of hitting the database directly), and made several backend enhancements to ensure faster, more reliable exports. ✅

We’ve resolved a bug affecting the Global Dashboard, ensuring proper load and more reliable experience for all users. ✅

To enjoy the optimized version, simply refresh your web browser.

Thank you for your patience and feedback.

We’re thrilled to introduce Eventtia's brand-new Mass Email Editor.

A game-changer solution for creating professional, engaging, and fully customizable emails! ?

Unlike traditional editors, Eventtia's solution provides

✅ Drag-and-drop simplicity – Build emails effortlessly, no coding required

✅ Full-design control – Customize structure, colors, and branding with ease

✅ Mobile & email client optimization – Ensure perfect rendering across all devices

✅ Advanced personalization – Make your emails more dynamic and impactful

This upgrade means better communication, stronger engagement, and smoother workflows—all in just a few clicks! ✨

Try it now and elevate your email game! ??

We’re excited to introduce a new improvement that gives you more flexibility when managing attendee types, in Eventtia's Back-Office.

You can now use the same Attendee Type's Name, multiple times, within the same event—no more restrictions on unique names ✅.

This update makes it easier to:

1. Organize your attendees more efficiently.
2. Create variations of the same type without extra work.
3. Customize your event structure to fit your needs.

Enjoy a more seamless attendee management experience and create events with greater ease.

We’re excited to announce a new way to enhance your attendees’ experience—you can now send mobile passes directly to their phones 💳.

Attendees can now receive and store their event passes on:

✅ Apple Wallet (iOS).

✅ Google Wallet (Android).

This makes event check-ins smoother, faster, and more convenient—no need to print or search for emails! Just tap, scan, and go!

Start sending mobile passes today and simplify the attendee experience! ?✨

We’re excited to introduce a completely redesigned Attendees Index interface—built for speed, clarity, and better organization! ✨

With this new update, you may now enjoy:

✅ A cleaner, more intuitive layout – Find attendee details faster than ever.

✅ Improved filtering & search – Easily sort and locate attendees with advanced filters.

✅ Enhanced performance – Faster loading times and a smoother experience.

✅ More actionable insights – Get a clearer overview of attendee statuses and engagement.

This upgrade is designed to simplify attendee management and make navigating Eventtia even more seamless.

Try out the new interface today and let us know what you think!

Great news! Within an event, you now have the option to remove the email restriction, allowing participants to register multiple times with the same email ✅

This update gives you:

• More flexibility in managing different attendee types and roles.
• Easier group or team registrations without needing unique emails.
• A smoother registration process for returning participants.

You can enable this option in your attendee type settings (email field in registration form) and adapt registrations to your needs.

Try it out today and make registrations more seamless than ever 🚀

On your Eventtia's back-office dashboard, the 'Help' widget was occasionally blocking some elements on the screen, making it difficult to interact with certain parts of Eventtia’s interface.

Good news! ? We’ve rolled out a fix that lets you move the widget freely across the screen, so it never gets in your way again.

To reposition it, simply click and drag the icon (shown in the image below) to your preferred spot.

If you have difficulties with the widget, feel free to let us know. ✌️

Great news for users using Eventtia's API for system integrations.

Attendee types’ registration form fields now have an even more powerful Internal ID feature.

Previously, this field only supported numbers—but with our latest update, you can now use numbers, letters, underscores (_), and hyphens (-) for even greater flexibility!

This enhancement makes integrating with Eventtia's API smoother than ever.

Try it out and let us know what you think! ✨

We’re thrilled to announce that the 'Events Listing Page' on your main dashboard has been upgraded.

Our team has been working tirelessly to bring you a fresh, modern, and more intuitive experience. These enhancements are designed to be faster, more responsive, and visually stunning, ensuring a smoother and more enjoyable way to explore events.

This is just the beginning—stay tuned for even more exciting updates coming your way! We can’t wait for you to try it out and hear your feedback.

The "On-site" mobile app was displaying the workshops in the wrong order.

This has been fixed and pushed live.

Some users where experiencing a jump from one language to another while using Eventtia's Back-office.

This has been fixed and pushed live. 🚀

The phone field in the registration form previously allowed up to 70 characters, which was unnecessary as phone numbers are much shorter.

We’ve now set a 17-character limit, and this update is live.

The events API endpoint had a cache of 30 minutes.

Today we've pushed a change that decreases the cache time from 30 to 10 minutes.

Eventtia enables you to automatically send entry tickets and registration confirmations directly via WhatsApp, ensuring a seamless experience and providing attendees with quick, easy access to your event.

To enable and try this feature, click here to learn more.

There was an error that was preventing downloading an Excel export with the list of all participants.

This only affected a few accounts and is already fixed.

From the sponsors module in the virtual stage, an "Update error" was being displayed when a file was uploaded.

This has been fixed.

From now on, in Eventtia's Back-Office (https://connect.eventtia.com/en/users/sign_in), your activity schedules are being displayed according to the event's time zone, regardless of your location.

Event's activities can be found in the "Program" module.

With this improvement, we aim to offer you greater precision and consistency in managing your events.

We are pleased to inform you that Eventtia now provides a client ID and a secret key for those who need to connect to our API.

This process can be viewed from the back office, in the "My Account" section, under the "M2M Credentials" tab.

For more details on how to use these credentials, you can consult the article in our Knowledge Base, as well as access our API documentation at the following link: Eventtia API Documentation.

Take a step today and experience how a well-executed integration can transform your connection process.

If you have any additional questions, the Eventtia support team is here to assist you.

We are excited to announce the implementation of a new global dashboard in Eventtia's 'Networking module'.

This synchronized global panel is designed to present the status of 1:1 meetings, helping you quickly identify available time slots. ?️

For easy identification, available slots appear in green, and unavailable ones in red.

Additionally, you can manage filters by name, participant type, and date, further simplifying the organization of your events. ?

This feature is located in the section: Business Meetings > Global Dashboard.

Moreover, the admin user has the ability to book 1:1 meetings for any attendee, directly from this new panel.

⚡️ We hope this new feature makes your events even more efficient and successful.

At Eventtia, we are excited to share a new update for your in-person events.

A new ‘Notes module' for on-site meetings is now available.

What does this mean for your attendees?

Your participants can now take and save notes directly from the participant’s card with whom they have an appointment.

Additionally, they can view and trace each note from the program using the agenda print icon. ?️

⚡️ We hope your attendees enjoy this new feature.

We are pleased to announce a new enhancement in our communications module: You can now include a cancellation button in the messages you send to your guests.

Previously, it was only possible to add a link, but with this new tag, the process is more intuitive and convenient.

✨ How to use this new feature

It's very simple: when configuring your mass message for guests, you will find the cancellation button tag at the end of the page in the section: Modules > Resgistration > Communications > Mass Emails > Guest Recipient > Cancellation Button Tag.

? Benefits of this enhancement

Greater flexibility: Your guests will have an easier way to cancel their attendance.

Better organization: Simplifies event management by providing a clear and direct cancellation option.

Don't miss the opportunity to enhance your event experience with this new feature.

You now can find your participants quickly and easily, organized alphabetically for smoother navigation.

Plus, you're now able to see the newest participants in the blink of an eye.

? This enhancement not only simplifies the management of your events but also significantly improves the experience of your stakeholders.

Download the latest version of the On-Site app (iOS - Android) and take your events to the next level.

In Eventtia's On-Site mobile app: You can see the name of the administrator who registered each participant.

This feature provides you with greater transparency and visibility into who is managing the registration of your attendees.

You can find this information within the profile of each participant in the activity lists, checkpoints, and attendee sections. This feature allows you to better track and understand your events.

Thank you for being part of our community.

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Imagine the freedom of being able to register new participants at the last minute, at the door of your event venue.

Introducing Eventtia On-Site - Simplify access control and register last-minute participants at events without the need for a web platform.

Eventtia On-Site is much more than just an access control application. It is a comprehensive solution that transforms the way you interact with your attendees in real time.

What makes it so special? Let us explain.

With Eventtia On-Site, you no longer have to rely a web platform to manage last-minute registrations or control participant access.

This intuitive and easy-to-use mobile application (iOS and Android) allows you to perform all these functions directly from a mobile device.

Click here to learn more in our Knowledge Base

From the invoicing module in eventtia's back-office, we have implemented an enhancement that automates the invoicing process when making new charges or payments for registration to any activity.

This update not only streamlines the overall process but also enhances the customer experience by providing instant and effective communication about their transactions.

We are pleased to inform you of a recent enhancement to the Checkpoints report format.

We have updated the design to separate the columns for first and last names. This change promotes uniformity and improves data organization within Eventtia and across our clients' CRMs.

To access this report, navigate to the registration module, select 'Checkpoints', then 'Edit Checkpoint', go to the 'Attendees' tab, and click on the 'Export to Excel' button.

We hope this improvement enriches your experience with our platform.